How we handle your information.

Who is responsible

N&N Engineering Consulting in Madinah, Saudi Arabia, is responsible for the information described in this notice. Noon Arch is the public-facing name used on this website.

Privacy enquiries may be sent to info@noonarch.com.

Information we collect

• Your name, phone or WhatsApp number, email address, and preferred contact method.
• Project type, requested service, location, description, and any files you choose to attach.
• Basic technical and security information, such as IP address, browser or device data, and server logs.

Why we use it

• To review your request, understand its scope, and respond to you.
• To prepare for a possible professional engagement at your request.
• To operate, secure, troubleshoot, and improve the website and enquiry process.
• To maintain necessary business records and meet applicable legal obligations.

Our basis for processing

When you submit the proposal form, we process the information and files you provide with your consent so that we can review the request and contact you. In some cases, we may also retain or use information where necessary to take steps you request before an agreement or to meet an applicable legal obligation.

You may choose not to submit the form and contact us directly instead. Without the requested contact and project details, we may not be able to assess or answer the enquiry.

Who may receive it

Access is limited to authorised personnel who need the information to handle your enquiry. We may also use service providers that support website hosting, email delivery, security, and related technical operations. We do not sell personal information.

We may disclose information when required by an applicable law, court order, or authorised public authority.

Storage and retention

Information may be stored in the systems used for website hosting, email, security, and enquiry administration. Some providers may process information in countries where their infrastructure operates.

We keep enquiries and attachments only for as long as reasonably needed to respond, assess a possible engagement, maintain necessary business records, resolve disputes, or meet legal obligations. The period may differ if an enquiry becomes an active project. When information is no longer needed, it is deleted or otherwise securely disposed of in line with the systems available to us.

Cookies and Google Maps

The site may use essential cookies or similar technologies needed for security, form operation, and performance. When you view or interact with the embedded Google Maps content, Google may receive technical information and use cookies or similar technologies under its own privacy terms.

Security

We use reasonable administrative and technical safeguards intended to protect information against unauthorised access, loss, alteration, or disclosure. No website, email, or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive personal information through the proposal form.